Returns & Exchanges
At Altitude Water, we strive for complete satisfaction with every purchase of our premium hydration products. If you are not entirely satisfied with your order, we offer a 30-day window for returns on unopened and shelf-stable items.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return.
Prepare Your Package
Ensure all items are in their original, unopened packaging to maintain food safety standards and prevent damage during transit.
Ship the Product
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing